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Answers to common questions about your DAYSPA subscription!


Welcome to the DAYSPA family of readers.  We appreciate your having chosen DAYSPA and in return hope to provide you with the best possible service.  We have put together this guide to answer some of the questions our subscribers most commonly ask us.  You may want to bookmark this page for future reference.

  1. How do I get in touch if I have a question regarding my subscription?
  2. How do I find my subscription account number?
  3. When will my subscription begin?
  4. I am moving. How and when should I inform you?
  5. What if I don't receive an issue?
  6. I have sent in my payment, but I just received another invoice. Why?
  7. Do you accept credit cards?
  8. How do I renew my subscription to DAYSPA?
  9. How can I get back issues of DAYSPA?
  10. Do you put my name or e-mail address on other mailing lists?
  11. I need to hire staff... sell or buy used equipment ... find local classes.

DAYSPA's Guarantee of Satisfaction
If at any time for any reason you decide to cancel your subscription, we will cheerfully and promptly refund to you the value of the issues left unmailed in your subscription.

  1. How do I get in touch if I have a question regarding my subscription?
     

DAYSPA Directory
For customer service questions (Hours 8:00 am to 4:30 pm Central time):
Subscriber Service Department
PO Box 1073
Skokie, IL 60076-8073 		Toll-free: (800) 624-4196
Phone: (847) 763-9615
dayspa@halldata.com
 
For unresolved problems regarding your subscription
Steve Verba, Circulation Manager
Barbara Shepherd, Circulation Director
Creative Age Publications
7628 Densmore Ave
Van Nuys, CA 91406-2042

sverba@creativeage.com
bshepherd@creativeage.com
Toll-free: 800/442-5667
Phone: 818/782-7328
Fax: 818/782-2913
 
For back issues ORDER ONLINE
Circulation Department
Creative Age Publications
7628 Densmore Ave.
Van Nuys, CA 91406-2042 		Toll-free: 800/442-5667
Phone: 818/782-7328
Fax: 818/782-2913
 
To comment to an editor CLICK HERE
Editorial Department
DAYSPA
7628 Densmore Ave.
Van Nuys, CA 91406-2042  		Toll-free: 800/442-5667
Phone: 818/782-7328
Fax: 818/782-7450
E-mail: dayspamagazine@creativeage.com

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  • How do I find my subscription account number?
    Your account number is printed on the mailing label of your magazine above your name. You can also use your email address to access your account online.
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  • When will my subscription begin?
    The first issue of your subscription is sent to you within 6 to 8 weeks after receipt of your order. Occasionally we make an error, or postal service delays may slightly increase this time. Click here if you think you have missed an issue.
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  • I am moving. How and when should I inform you?
    We need at least eight weeks notice to ensure uninterrupted service. Please be sure to give us both your OLD and NEW addresses. Include your account number if possible. Click here to submit a change of address online. If you mail in a change of address (DAYSPA, PO Box 1073, Skokie, IL 60073-8073).
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  • What if I don't receive an issue?
    Occasionally, an issue is damaged or lost in the mail. If your magazine doesn't arrive, or it arrives damaged, email us or call our Subscriber Service Department at 800/ 624-4196. We'll be happy to replace your missing or damaged issue or extend your subscription.
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  • I have sent in my payment, but I just received another invoice. Why?
    Probably, your payment and our invoice have simply crossed in the mail. If you mailed in your payment more than four weeks ago, please email us or call 800/624-4196. We'll get the matter resolved quickly.
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  • Do you accept credit cards?
    Yes, DAYSPA accepts VISA, MasterCard, American Express and Discover. On your credit card statement, you'll find your DAYSPA payment charged to "Creative Age Publications," DAYSPA's parent company.
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  • How do I renew my subscription to DAYSPA?
    As your subscription nears expiration, we will send you a series of reminders asking for your renewal instructions. The earlier you respond, the less chance you run of missing an issue. If you'd like to renew now, click here, or you may simply return the mailed renewal notice, or you may call our Subscriber Service Department at 800/624-4196.
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  • How can I get back issues of DAYSPA?
    Back issues are available for $7.50 each (Canada & Mexico $13.00, other international $19.00). To order online, click here. To place your order by phone, please call, toll-free, 1-800-442-5667. To order by mail, please specify the issues you want and send your order with shipping address and payment to: DAYSPA, Attn: Back Issues, 7628 Densmore Ave., Van Nuys, CA 91406-2042.
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  • Do you put my name or e-mail address on other mailing lists?
    DAYSPA will use your e-mail address to communicate with you about your subscription; to send information about other Creative Age magazines, events or products; and to send selected offers and messages from approved industry partners. To restrict our use of your email or postal address, vist our Privacy Preference Center.
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  • I need to hire staff... sell or buy used equipment ... find local classes.
    DAYSPA offers a classified advertising site on its Web site. Visit our Resource Center to investigate this service.
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